Oversee IT Customer Experience Quality Assurance team by leading and implementing technical professional strategies that guide the department to accomplish business needs. Leads through accountability measures, the application of policy, maintenance of employee engagement efforts, and accomplishments of key metric goals through process updates and continuous improvement. Develop and implement test plans and test cases for all system aspects of the Customer Experience software. This role is responsible for leading the CX quality assurance teams in establishing best practices in the testing and validation of core software and client requested enhancements. Success in this role includes working closely with the application development team and cross-functional business partners to analyze project documentation to define testing requirements and execute test cases.
Create and maintain a positive culture with engaged and empowered employees. Support business strategies as defined by the IT Leadership Team. Identify and implement positive changes in people and process areas within the department. Ensure flexibility and cross training within the department. Support meeting release schedule with optimum use of workforce and resource allocation. Foster accountability and development of department personnel and team attitude. Accountability toward improved process and quality.
Work with business users and developers to ensure the quality of the software, as well as ensuring timely bug resolution. Review business requirements and functional design specifications for planning of testing procedures. Create test plans and test cases based on requirements. Lead the execution of manual and cycle tests. Provide weekly test and metric reports to management team. Log work items/bugs in Microsoft Team Foundations Server (TFS)/Jira. Conduct exploratory testing in Beta environments prior to each release. Continuously improve development and test processes using objective measures to guide and to report progress.
Knowledge, Skills and Abilities:
Understanding and support of company focus, values, mission and vision. Negotiation and conflict management skills.
Excellent interpersonal skills. Strong written and verbal communication skills. Strong sense of commitment to deliver projects on schedule and to exceed customer expectations. Strong decision making and problem-solving skills. Organizational skills and abilities. Knowledgeable in Microsoft Office and internal systems. Experience conducting manual or automated testing. Experience developing formal business documents, such as test plans, test cases or other project documentation.
Qualifications (Education & Experience):
4+ years of Software Quality Assurance (functional, system and performance testing) experience.
2+ years of Leadership/Supervision experience.