Tours and Training Instructor

Tours and Training
Warroad, MN

Major Roles and Responsibilities

  • Deliver a superior experience for customers through informational tours, highlighting products and
    manufacturing processes throughout Operations.These tours include walking for long periods of time
    throughout the manufacturing facility and driving throughout Warroad.
  • Share our story utilizing technology and products so customers truly experience “Why Marvin”. Work
    collaboratively with Outside Sales, Marketing, R&D and other key areas to ensure customer presentations are
    first-class. Instructors are responsible for classroom type setting training experiences.
  • Host customers on tour and provide safe transportation. Create, coordinate and execute seamless tour schedules and other special events. Instructors will host a variety of people and will need to quickly adjust tours and schedules to meet the needs of both the customers and the business.
  • Learning and development - keeping up-to-date on new information and the latest Marvin and Integrity
    product knowledge.
  • Continuous improvement of our curriculum, customer experience and presentations. This requires Instructors to be self-aware and adaptable to many different situations and environments.

Knowledge, Skills and Abilities

  • Excellent communication skills (written and verbal).
    Knowledgeable in Marvin and Integrity products and services.
  • Self-motivated and self-directed, demonstrating a strong, reliable work ethic.
  • Strong interpersonal skills
  • Experience with public speaking and comfortable with presenting our story.
  • Dependable team player who assists others without being directed.
  • Technology experience: Microsoft Office programs.
  • High level of professionalism.
  • Must possess or have the ability to obtain a valid Minnesota driver’s license.

Qualifications (Education & Experience)

  • 1-2 years training and/or tour experience preferred.
  • Product, industry, and company knowledge.
  • Proven public speaking ability.
  • Knowledgeable with adult teaching methods.

EOE

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.