Customer Care Agent, Associate in Training

Customer Service & Sales Support
Warroad, MN

Marvin is a world-class designer and manufacturer of wood windows and doors that relies on our years of experience, advanced technology and the entrepreneurial spirit of our employees to continually expand our business. We are currently seeking an Associate Customer Care Agent for our Corporate Headquarters located in Warroad, MN.   
 
SUMMARY OF JOB DESCRIPTION:

  • Provide product warranty information to customers, consumers and coworkers
  • Provide unsurpassed service support to our dealers and other customers that is timely, courteous and professional
  • Customer interaction, communication and problem solving
  • Provide post-sales support aligned with our vision of being the Premier Service provider in the window and door industry

REQUIREMENTS:

  • Solutions-oriented with ability to tailor responses and solutions
  • Ability to learn Marvin Companies product and features/benefits
  • Ability to learn and thoroughly document service case information into Marvin Business Systems effectively (Salesforce, ICIM, OMS, etc.)
  • Ability to recognize Pay for Service opportunities for product that is out of warranty
  • Ability to learn and understand warranties to manage liability for Company
  • Ability to learn and demonstrate core competencies and factors, such as Building Collaboration, Learning Orientation, Resilience and Drive For Results
  • Must have excellent verbal and written communication skills
  • Ability to be a customer advocate and demonstrate empathy for Marvin customers
  • Ability to handle multiple customer inputs from web, e-mail, phone and E-Service
  • Ability to handle heavy workload while providing timely, professional responses to customers
  • Ability to work in multiple computer programs efficiently

Work hours are Monday - Friday from 8:00 a.m. - 5:00 p.m. or 9:00 a.m. - 6:00 p.m.; overtime as necessary

If you are interested in working for a growing company and you meet these qualifications, please submit your cover letter, resume and salary history to:
www.marvin.com/careers

Equal Opportunity Employer