Sales Support Associate

Customer Service & Sales Support
Delray, FL
We are looking for an energetic Sales Support Associate to join our growing business in Delray, Florida!   If you are an outgoing person who loves to help others,  this might be the position you.   Don’t miss this opportunity to jump start a rewarding career. 
As a Sales Support Associate working for our SIW business, you will:
35%  Product, Pricing Assistance and Order Management
• Learn SIW product features and benefits 
• Learn to price using SIW Surefire system
• Process orders, quotes and field service orders
• Learn basic Assistance Request (AR’s) processing
• Assist dealers with entry methods and special pricing
• Learn the basic responsibilities of the customer service department to determine when and how or when to become involved in warranty and non-warranty issues
• Learn the flow of an order: from customer through manufacturing to shipping
• Learn the shipping practices at each manufacturing location
• Manage order change requests
30%      Customer Interaction, Communication and Problem Solving
• Engage with and make a connection with customers
• Provide coverage and support for our dealers
• Build and utilize key relationships with other departments and functional areas
• Provide professional, timely and courteous communication
• Compose professionally written communications including emails, letters and other documents
• Consider company liability when making decisions
• Learn the art of problem solving and negotiation 
• Utilize opportunities to interact with customers face to face: meals with guests, and customer visits
25%    Systems Knowledge
• Basic knowledge of SIW/Marvin systems to execute role and responsibilities: Surefire, Adobe Acrobat and Microsoft Office Programs need some clarification on any additional systems
• Learn to work in multiple systems efficiently
• Utilize systems and other written material for ongoing self-learning
10% Continuous Improvement 
• Maintain the office area to ensure a is neat and organized
• Become familiar with the Design Thinking process and utilize to creatively solve problems
• Learn and understand the SIW/Marvin goals, vision and values
• Embrace change for the betterment of the company
• Look for opportunities to improve department functions and results

• Two-year degree or equal experience
• Proficient in Microsoft Office Programs and Adobe Acrobat
• Basic math skills
• Strong communication skills: verbal and written
• Knowledge of the building industry a plus