Architectural Technical Support

Warroad, MN
We are currently seeking a Technical Support Representative to join the Architectural Department at our Warroad, MN location. At Marvin Windows & Doors, we have Careers – Built around you.® Work for a company that knows the value of its employees and works with you to develop your career goals.
• Provide unsurpassed technical support to our customer base that is timely, courteous and professional
• Manage incoming inquiries from Architects, Engineers, Contractors, Homeowners , Distributors, Dealers, and internal staff
• Provide extraordinary responses to our customers’ requests for technical information. Limitations, and the capabilities of our product
• Research requests with appropriate departments such as Manufacturing, R&D, Signature Products, Engineering and Purchasing
• Provide product pricing and estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
• Support departmental goal initiatives to achieve critical measurements

• 2 or 4 year degree or 2-4 years industry related experience
• Marvin Window and Door product knowledge preferred
• Excellent communication and documentation skills
• Strong PC skills utilizing AutoCAD and MS Office applications
• Understanding of drafting concepts
• Knowledge of the construction industry
•Salesforce knowledge preferred