Director, Change and Communications

Human Resources
Warroad, MN
Position Overview
 

The Director of Change and Communications will use proven expertise to create and execute a change management and communications strategy to support Marvin’s purpose and business strategy. The Director will be responsible for building the enterprise-wide change capability within Marvin by staying abreast of industry trends on behavior adoption and measurement. 
 
The successful candidate will work closely with executive leadership to create and implement strategic programs and content that connect and inspire audiences, leveraging effective strategies and messaging to influence new ways of thinking for key stakeholders, while also ensuring effective and efficient communication and other elements of change management to all geographies and levels of the organization. 
 
Essential Job Functions
 
• Lead strategy and planning for large scale change management and communication initiatives; develop the change strategy and lead the implementation of tactics
• Proactively engage with members of senior leadership and their teams to support their challenges and needs from a change management perspective
• Provide executive-facing strategic support and set the strategic change management direction on long-range projects aligned with goals and objectives
• Work closely with all stakeholders to enhance the employee experience and ensure consistency of messaging and content aligned with enterprise goals, objectives, and internal brand; ensure leaders are equipped with the necessary tools and resources to deliver communications
• Develop change and communication campaigns that are strategic and complex in support of transformational initiatives, key employee programs, large-scale organizational announcements, etc.
• Partner with Marketing, Information Technology, various other business partners, and colleagues in HR to ensure efficient collaboration, planning and delivery of change initiatives and projects
• Develop messaging that is clear, compelling and consistent to drive awareness, excitement and advocacy with various audiences
• Demonstrate a strategic vision and work to continually align with the changing business needs and context. Develop and implement innovative plans to meet the needs of multiple stakeholder groups
• Leverage multiple channels to deliver communications (i.e. presentations, articles, talking points, videos, infographics, podcasts, newsletters, bulletins, multi-media methods, etc.) and demonstrate effective thought leadership on the timing and cascading of key communications
• Identify compelling digital platforms that will allow for efficient and scaled internal communications, reaching key audiences quickly and efficiently, and supporting the company’s digital transformation and “One Marvin” unified company aspirations 
• Promote the use of change management frameworks and processes to ensure best engagement and delivery methods are employed to maximize efficiencies and value across the enterprise
• Implement metrics to evaluate the effectiveness of change strategies for assigned initiatives. Use metrics to inform strategic plans on how to improve, enhance or innovate future communications and change tactics
• Drive disciplined change and communication planning with an enterprise-focused, strategic orientation; ensure a keen eye toward ‘connecting the dots’ and being thoughtful about saturation and information overload of various enterprise-wide change initiatives  
• Serve as primary speech writer for executive leadership; develop engaging presentations in attractive and compelling formats for internal and external speaking opportunities 
• Embrace and lead a culture of inclusiveness through content, coaching, and feedback
• Benchmark capabilities, processes and tools both internally and externally. Build and execute plans to continually mature and expand skills and capabilities in the areas of change management and communications
• Perform other duties as assigned
 
 
Knowledge, Skills, and Abilities
 
• Proven record of developing and leading large-scale change management programs that drive clarity and tell a story that inspires diverse audiences in locations across the US and encourages them to adopt desired behaviors
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Comfortable leading change and developing strategies and communication solutions for a wide variety of audiences and situations 
• An executive presence with polished and well-developed facilitation, written and oral communication skills, demonstrating creativity and technical expertise
• Assertive and confident with a strong point of view while able to understand/empathize and support other perspectives. Intent on building trusting and collaborative partnerships/relationships
• Ability to turn complex, sophisticated business messages into communications that are appropriate for different audiences and business lines (e.g. senior leaders, managers, all employees)
• Ability to build trusted relationships effectively to influence and build credibility with executive leadership for messaging and communications strategies
• Strong organizational, project management, problem solving abilities 
• Able to work as part of a strategic and transformational trusted HR leadership team, focused on building a “great place to work” culture and continuously upholding the
purpose and values of Marvin
 
Education / Experience
 
• 6+ years work experience leading and designing enterprise-wide change management initiatives
• Bachelor’s degree in human resources, organizational development, communication, or related field
• Experience working with graphic designers to craft the “look and feel” of the communication platform
• Experience working across multiple innovative channels and platforms, including social media, video and digital
 
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.
EOE